When composing your housekeeping resume, make sure that the Professional Experience and Additional Skills sections are optimized. Refills all dispensers such as hand towels, toilet paper & hand soap. Summary. Performed opening and closing duties while supervising a Housekeeping Team of 20 Team Members. Provide adequate retraining as needed, Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair, Control expenses and minimize waste within all areas of housekeeping, Assists with Lost and Found, including packing and mailing of packages, Performs manual duties of subordinates as necessary to cover temporary staff shortages, Ensures furniture, facilities, and equipment are maintained and in good repair, Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues, Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained, Attends all required Housekeeping Department and other meetings, Understands reports and related correspondence and accurately performs all essential job functions, May be required to work nights, weekends, and/or holidays, Managing TAS and ensuring we are picking the right candidate that fits our company culture, Requisitions for any open positions in the housekeeping department that need to be filled in a timely manner, Conduct references checks for all new hires, Prepare all paper work for New hires ( EAF’s), Other duties as assigned to support the housekeeping team, Monitor performance and recommend disciplinary action in accordance with company rules and policies. -preferred, Ability to communicate in Spanish. Job description and duties for Housekeeping Supervisor. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Supervised employees in housekeeping operations of motel; interviewed, hired, scheduled and provided training and orientation for new employees. If you are looking to apply for any kind of housekeeping positions, the housekeeping executive, nanny, assistant, and supervisor resume templates can really make you get your desired job easily. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction, Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Enthusiastic Housekeeping Supervisor offering 6 years of hospitality experience. Maintain and safeguard against misuse or theft. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Create Cover Letter. Special Projects such at Carpet cleaning and Floor care. Greets and assists guests with … Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. Maintain inventory for stock and ensure adequate supplies. corickcountryhouse.com. Your new supervisor in housekeeping wants to know that you're reliable and thorough. Responsible for cleaning and maintaining hotel premises by following the established standards of cleanliness. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper, To sign for any keys you may have and to be responsible for that key during your shift. Coordinated all staff scheduling and inventory department orders. Housekeeping Supervisor. Benjamin S. Gardner 1840 Walnut Avenue Dumont New Jersey - 07628 Phone: (201) 501 6996 Email: firstname.lastname@example.org Career Objective. Refers unusual problems to supervisor, Other duties as assigned by the Facilities Manager, GED required; Bachelor’s degree preferred, Proficiency in various office software packages including word processing, spreadsheets, and email, Demonstrated commitment to customer service and professionalism, Must have excellent written and oral communication skills, Demonstrated ability to meet pressing deadlines, work efficiently under pressure, and exhibit superior organizational and managerial skills, Experience managing a custodial, housekeeping operation, Previous experience in a college or university housing setting preferred, Knowledge of Safety Data Sheets (SDS) and Occupational Safety and Health Administration (OSHA) standards preferred, Previous experience working in a housekeeping or hotel environment preferred, An understanding of health and safety & COSHH procedures & Legislation, To ensure standards are maintained and company procedures are adhered to at all times, Responsible for compiling the rotas in the absence of the housekeeper and deputy housekeeper, ensuring that all staffing levels are kept in line with business levels on a weekly basis, Responsible for the efficient control of stocks of cleaning materials, guest supplies and linen and the implementation and adherence of appropriate stock control systems, Assist the housekeeper with any associate training or personnel issues, ie COSHH and Health & Safety, Complete forecast and actual payroll figures in the absence of the housekeeper / deputy housekeeper, To undertake cleaning duties when necessary and any other reasonable request made by management, To assist with the laundering of bath robes, bath mats and face cloths to ensure adequate clean supplies for the executive rooms / suites, To ensure that lost property is managed correctly as per the brand standards, To undertake duty management shifts as per the rota, Train, supervise and assist all personnel assigned to the station, Responsible for the cleanliness of all assigned rooms, hallways, lobbies, stairwells and storage areas, Complete morning and afternoon room status reports, Ensure that all VIP rooms and rush rooms are completed immediately, Complete all projects assigned by the Housekeeping Manager, Maintain all records of cleaning activity as required, Courteous and professional demeanor with excellent communication skills, Two or more years of directly or indirectly related experience, General understanding of housekeeping operations and procedures preferred, Communication, people skills, organization skills, ability to handle multiple tasks, Prior work experience at a full service hotel in housekeeping preferred, Minimum 2 years experience in hotel operations in similar capacity, Possess good problem solving, administrative and interpersonal skills, Must be highly motivated and effective to lead others and to develop subordinates. They must also be fair and just in any staff disciplinary action required. You would be able to follow the guidelines provided here. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. Filled in as Manager when Housekeeping Manager was unavailable. Candidates looking for a housekeeping supervisor resume sample for gathering information on various details to be included their resumes for applying for a housekeeping supervisor job can refer to the sample of housekeeping supervisor resume provided below. Manage according to the Sonesta G.U.E.S.T. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Discussed safety issues weekly and train housekeeping staff on how to prevent safety hazards. Housekeeping Supervisor Resume Sample. Prepares requisitions for replacement inventory. Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time), Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time), Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time), Reporting Problems: Identifies and reports maintenance related problems. Earn more money than you do now; Get promoted to a managerial level; Transfer jobs or find a better work environment; Luckily for you, the Housekeeping and Maid industry has outpaced other industry growth averages. Responsible for running PMS reports, and assigning cleaning services and other tasks to the associates, In charge of inspecting rooms and public areas; ensuring that the company standards are being met, Responsible for supervising, training and coaching team members, Responsible for monitoring inventory and purchasing guest supplies, office supplies and linen, Responsible for completing accounts payable. This way, you can position yourself in the best way to get hired. Responsible for coaching, counseling, conducting performance evaluations, training and development of staff. monthly deep cleaning and carpet shampooing, Patrol Front of House areas and Public Toilets regularly throughout the shift, Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability, Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication, Ensure a thorough handover to Housekeeping teams, Carry out preventative maintenance on equipment, Ensure team members comply with hotel security, fire regulations and all health and safety legislation, A passion for delivering exceptional levels of Guest service, Previous hotel or leisure sector experience, Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis, Notify Room attendant of any deficiencies found in the room and note on the attendants board, Check appearance of all employees to ensure compliance with Fairmont standards of appearance, Submit maintenance reports/requests to Royal Service, Confer with front office regarding information about discrepant rooms via phone or in person, Physically checks discrepant rooms to ascertain status, Inspect room attendants’ carts/signs board in the morning and the afternoon, Builds strong rapport with support departments, Minimum 2 years' experience in a Housekeeping role, Proven ability to guide and coach team members, An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint), Leadership, written/verbal communication, coaching and interpersonal skills, Able to balance a variety of conflicting priorities while providing guest service, Happy, friendly and helpful attitude to fellow team members and guests, Enthusiasm and commitment to deliver exceptional service and deliver on room standards, A student of the hotel school or other relevant education, Ability to communicate in both English and Spanish would be an advantage, Ability to push, pull and lift a moderate amount of weight, This position requires full schedule flexibility to include working AM and PM shifts. ), Trains, and supports employees according to their job duties, Responsible for ordering cleaning supplies, Maintains adequate inventory level within budget guidelines, Makes recommendations and suggestions to hire, transfer, suspend, layoff, promote, terminate, recognize and reward employees with in his/her span of control, Responsible for interpreting and enforcing company and departmental policies and procedures to staff. New York . Email.- [email protected] AREA OF INTEREST: Housekeeping. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Leadership by personal example is a must, Complete and / or oversee commercial laundry responsibilities after completing qualification process (no previous experience necessary). Conduct a quick written inspection of these rooms, At 7pm – email all discrepant, OOO room status to front office, Check house count and dispatch paperwork to ensure we have the right amount of coverage for the following day, At 8:30pm – insert off days into Watson, update missing times in ADP, and Birch street receiving, AT 9pm – check to see the completion of trash, caddies should be completed, and complete ADP, Complete all banquet room set-up and breakdown according to established rules of etiquette, Insure that the function is set up according to the specifications of the function sheet, Coordinate cleaning of banquet rooms with scheduled events, Maintain organization and inventory of banquet linen, equipment, dishware and supplies, Knowledge of banquet set up procedures and policies, THIS POSITION IS OPEN TO THAI NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS, Minimum of 2 years experience in a similar position, Good command of both spoken and written English, Computer Program Require: Computer literacy, Three years experience as a Room Attendant in a Housekeeping Department in a major hotel, Trained in all Housekeeping Department skills in an international hotel, Ability to train and supervise staff and communicate well with management and guests, Represent the hotel in a positive manner at all times, Inspect rooms to verify all rooms for vacant ready or occupied clean status, Report repairs and maintenance issues to Engineering Department, Assist in processing AM and PM room status reports, Forward all lost and found items to our security department, Maintain clean and orderly linen rooms and storage areas, Deliver supplies and keys to room attendants, when needed, Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced, Perform any other reasonable duties as required by the Management from time to time, At least three years similar experience in a luxury property preferred, Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation, Communicate in the primary language of the hotel, Able to work: Holidays, weekends and any day/shift, Previous housekeeping experience, with at least one year in a supervisory role, Ability to read, write and speak the English language fluently, Ability to stand, sit, or walk for an extended period of time or for an entire shift, Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, Ability to effectively deal with guest and employee concerns in a friendly and positive manner, Inspects hospital areas to ensure satisfactory completion of work and takes corrective action as necessary, Prepares activity and employee performance reports for submission to management, including reports on work completion, incidents and/or unusual circumstances, Distributes all necessary cleaning supplies and equipment to working staff, Oversees trash removal from entire facility, Minimum of three (3) years related work experience to ensure familiarity with technical and administrative aspects of housekeeping in a hospital environment, Knowledge of cleaning methods and cleaning equipment, Must have good communication and interpersonal skills, and the ability to comprehend and follow instructions, Must be able to safely and efficiently operate electrically powered and manual cleaning equipment, Ability to train and supervise workers and to perform a wide variety of cleaning tasks, Housekeeping/cleaning experience in an institutional, or commercial cleaning environment such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc, Supervise a section of approximately 60-80 guest rooms with a team of approximately 7 -12 Room Attendants, Initiate and maintain effective communication within the housekeeping department and other departments, Ensure prompt handling of all guest requests, Daily administrative task of completing Room Attendant progress reports, Order linen closet supplies from Housekeeping Housepersons, Assist in the training and supervision of housekeeping Colleagues, Inspect all assigned rooms for cleanliness and maintenance, Supervise the supply, proper use and care of equipment, linen and cleaning supplies, Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas, Ensure that all recycling is carried out daily, Maintain inspection records on a daily basis of room attendants, guest room status, mattress turning, periodic cleaning and any other projects when necessary, Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles, Experience in a housekeeping department required, Ability to work well under pressure in a fast-paced environment, Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Costumer Interaction Project covering areas of real life customer interaction & services leadership training team work. Partnered with Maintenance Team and Linen/ Laundry coordinators to assure operation standards were met. Manages housekeeping department of over 80 employees, Facilitated and coordinated new programs designed for guest satisfaction and employee morale. PERMANENT ADDRESS. Details. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Regularly assist with deep cleaning projects, Support the Executive Housekeeper for the organization and the development of Housekeeping Department of the hotel in accordance with organization standard and procedures; (74 keys and with 50 housekeeping staff members), Responsible of daily communication with front office in order to satisfy Guests’ needs, Responsible of anticipating Guests’ needs and communicate with them accordingly, Responsible of supervision and décor of staff house, lockers and back of the house, Responsible of communicating with guests and taking care of their special requests concerning housekeeping, Supervises, develops and maintains an ongoing cleaning and maintenance operation for the resort including villa interiors, laundry services, and common areas, Responsible for all departmental scheduling, training, hiring, and disciplinary action and coaching/counseling, Ensures all projects are completed according to specifications and are completed on time, Works closely with the Director of Operations to ensure coordination of activities, Aids and instructs each department in scheduling work, ordering material and completing assignments by a specified date, Meets with architects to discuss blueprints, contacts contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work, Performs work within departmental expense plans, Studies work schedules and estimates worker-hour requirements for completion of job assignment, Interprets specifications, job orders, and company policies to workers and enforces safety regulations, Initiates or suggest plans to motivate workers, Address guest complaints regarding housekeeping service or equipment, Monitor Synergy for guest calls, PM's, housekeeping requests, Encourage and maintain open communication, rapport and cooperation with all internal departments to foster best possible service to guest, Ensure all rooms are inspected and clean by 4pm guest arrival time. 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